Hey, the newsletter is where all the good stuff gets released first...
Looking for iPhone 12? They aren't here yet! They will be ready in the fall 2021 via the newsletter and instagram

HIKAWA GUARANTEE

We are a small business and would like to guarantee your HIKAWA purchase as best we can. Please email bailey@baileyhikawa.com for direct and immediate assistance. Please include images of your item within the body of the email.

EXCHANGE POLICY

We want you to have the right thing. If you ordered the wrong size phone case or something doesn't fit, let us know. We accept exchanges on all products when possible. To start an exchange, simply email bailey@baileyhikawa.com

Please note pictures are always useful to add to the email!

RETURN POLICY

We accept returns within 7 days of receiving your item.

We charge a 15% re-stocking fee on returns. Why? because we are a small made to order business preparing each order takes time, materials, and money. We are a made to order shop. As we grow, our policies will change in accordance with what we can offer, hopefully in the future I can take full refunds, just like the big boys.

When starting a return or replacement, when useful, pictures are always encouraged.

To start a return, please email bailey@baileyhikawa.com

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