We are a small business and would like to guarantee your HIKAWA purchase as best we can. Please email firstname.lastname@example.org for direct and immediate assistance. Please include images of your item within the body of the email.
We want you to have the right thing. If you ordered the wrong size phone case or something doesn't fit, let us know. We accept exchanges on all products when possible. To start an exchange, simply email email@example.com
Please note pictures are always useful to add to the email!
We accept returns within 7 days of receiving your item.
We charge a 15% re-stocking fee on returns. Why? because we are a small made to order business preparing each order takes time, materials, and money. We are a made to order shop. As we grow, our policies will change in accordance with what we can offer, hopefully in the future I can take full refunds, just like the big boys.
When starting a return or replacement, when useful, pictures are always encouraged.
To start a return, please email firstname.lastname@example.org