We are a small business and would like to guarantee your HIKAWA purchase as best we can. Please email firstname.lastname@example.org for direct and immediate assistance. Please include images of your item within the body of the email.
We accept returns within 7 days of receiving your item.
We charge a 15% re-stocking fee on returns. Why? because we are a small made to order business, preparing each order takes time, materials, money and energy. Please understand.
To start a return, please email email@example.com
We want you to have the right thing. We accept exchanges on products.
If you received something damaged, we will happily replace and exchange any damaged or defective merchandise.
To start an exchange, please email firstname.lastname@example.org